Linovia Cosmetics is a Ghanaian online beauty store offering skincare, makeup, hair care, and beauty accessories. Our goal is to make quality beauty products accessible, convenient, and affordable.

PRODUCT QUALITY

At Linovia Cosmetics, we carefully select beauty products with quality, authenticity, and customer satisfaction in mind. Every product is chosen to give you reliable beauty care you can shop for with confidence.

REFUND & RETURNS POLICY

Last Updated: August 2026

At Linovia Cosmetics, we want you to shop with confidence. If there is a problem with your order, we are happy to help resolve it fairly and promptly.

1. Returns

Eligible products may be returned within 3 days of delivery.

To qualify for a return, the product must:

• Be unused and unopened.

• Be in its original packaging and condition.

• Include any accessories or items that came with the order.

• Be accompanied by proof of purchase or order details.

For hygiene and safety reasons, opened, used, or tampered-with cosmetics, skincare, hair products, and beauty products may not be eligible for return.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible.

We may request clear photos or videos of the product and packaging to help us assess the issue.

Where the issue is confirmed to be our responsibility, Linovia Cosmetics may offer a replacement, exchange, or appropriate refund.

3. Refunds

Once your return or complaint has been reviewed and approved, we will inform you of the available resolution.

Approved refunds will be processed through an appropriate payment method. Processing time may depend on the payment provider or financial institution.

4. Non-Returnable Items

For health, hygiene, and customer safety, we generally do not accept returns for products that have been opened or used, unless the product was defective, damaged, or incorrectly supplied.

5. Return Delivery

If the return is due to an incorrect, damaged, or defective product supplied by Linovia Cosmetics, we will work with you on the appropriate return arrangement.

For returns based on a change of mind, return delivery costs may be the customer’s responsibility.

6. How to Request a Return

Contact Linovia Cosmetics with:

Your name
Order number
Product name
Reason for the return
Photos or videos, where applicable

Our customer support team will review your request and guide you through the next steps.

7. Our Commitment

We believe in treating our customers honestly and fairly. Every return or refund request is handled individually, with the goal of finding a reasonable solution while maintaining product quality and customer safety.

Linovia Cosmetics — Beauty you can shop with confidence.

We offer reliable delivery across Ghana, with convenient options for getting your beauty essentials safely and on time. Accra customers can also enjoy fast local delivery.

DELIVERY POLICY

Linovia Cosmetics delivers beauty, skincare, makeup, hair care, and beauty accessories to customers across Ghana.

Delivery Areas

We offer delivery within Accra and nationwide through trusted dispatch riders and courier services.

Delivery Time

Delivery times may vary depending on your location, order confirmation, product availability, and courier schedules. Customers will receive relevant delivery information when their order is confirmed.

Accra/Kasoa Delivery

Orders within Accra may be delivered through dispatch riders and available delivery services. Same-day delivery may be available for selected orders and locations.

Nationwide Delivery

Customers outside Accra/Kasoa can receive orders through reliable courier and transport services.

Delivery Information

Please provide an accurate name, phone number, and delivery address when placing your order. Linovia Cosmetics will not be responsible for delays caused by incorrect or incomplete delivery information.

Order Confirmation

Orders may be confirmed through phone, WhatsApp, or other available communication channels before dispatch.

For questions about your delivery, please contact Linovia Cosmetics support.

Need help with an order or product? Our official support team is available to assist with enquiries, orders, payments, and delivery concerns.

Linovia combines clean, elegant design with a modern beauty aesthetic. Our visual style reflects simplicity, femininity, quality, and the confidence behind the brand.

When something goes wrong, we listen and act. From damaged products to order concerns, our team works quickly to find a fair and practical solution.

TERMS OF SERVICE

Last Updated: August 2026

Welcome to Linovia Cosmetics. By using our website, placing an order, or purchasing our products, you agree to these Terms of Service.

Our Products

Linovia Cosmetics offers skincare, makeup, hair care, beauty accessories, and other beauty products. Product descriptions, images, prices, and availability may change without prior notice.

Orders

Customers are responsible for providing accurate information when placing an order. Linovia Cosmetics reserves the right to confirm, cancel, or decline an order where necessary, including situations involving incorrect pricing, unavailable products, or suspected fraudulent activity.

Prices & Payments

All product prices are displayed in Ghana Cedis unless otherwise stated. Payment must be completed through the available payment methods before an order is dispatched, where applicable.

Product Use

Customers should read product information and follow recommended usage instructions. Linovia Cosmetics is not responsible for misuse, allergic reactions, or failure to follow product instructions.

Returns & Refunds

Returns and refunds are handled according to our Refund & Returns Policy. Eligible returns generally must meet the applicable conditions and time limits.

Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the platform for fraudulent or unlawful activities.

Changes

Linovia Cosmetics may update these Terms of Service when necessary. Updated terms will be published on this page.

For questions regarding these terms, please contact our support team.

PRIVACY POLICY

At Linovia Cosmetics, we respect your privacy and take reasonable steps to protect the personal information you provide when shopping with us.

Information We Collect

When you place an order or contact us, we may collect information such as your name, phone number, email address, delivery address, order details, and payment-related information necessary to process your purchase.

How We Use Your Information

We may use your information to:

• Process and deliver your orders.

• Confirm payments and transactions.

• Provide customer support.

• Respond to enquiries.

• Improve our products and services.

• Send relevant promotions or updates where permitted.

Payment Information

Payments may be processed through third-party payment providers. Linovia Cosmetics does not need to retain your complete card or payment credentials when these are handled securely by the relevant payment provider.

Sharing Information

We may share necessary information with trusted service providers, such as delivery partners and payment processors, when required to complete your order or provide our services. We do not sell your personal information to third parties.

Cookies

Our website may use cookies or similar technologies to improve functionality, understand website usage, and provide a better shopping experience.

Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure. However, no online system can guarantee absolute security.

Your Privacy Rights

You may contact us to ask about the personal information we hold about you or request appropriate changes where applicable.

Contact

For privacy-related questions or concerns, please contact Linovia Cosmetics through our official customer support channels.